Privacy Policy

Who We Are

TripWrip is a visa consultancy and travel services company based in Bangalore, India. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website (tripwrip.com) or engage our services.

Information We Collect

We collect the following types of information:

• Contact information — name, email, phone submitted via our contact form or WhatsApp.
• Visa application data — passport details, travel history, financial information, and documents provided for visa processing.
• Review submissions — name, photo, and review text submitted voluntarily.
• Usage data — pages visited, browser type, approximate location via IP address (standard web server logs).

How We Use Your Information

• To process your visa application and coordinate with embassies/consulates on your behalf.
• To respond to enquiries submitted via the contact form or WhatsApp.
• To publish reviews you voluntarily submit (name and review text only — we never share sensitive visa data publicly).
• To improve our website and services.

Data Sharing

We do not sell, rent, or trade your personal information to third parties. Your data is shared only as necessary to fulfil the service — for example, submitting your application to the relevant embassy or consulate. We use Supabase (a secure cloud database) to store form submissions and application data.

Data Retention

Contact form submissions and lead data are retained for up to 2 years. Visa application documents are retained for 1 year after case closure unless longer retention is required by law or requested by the client. You may request deletion of your data at any time.

Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal requirements).
• Withdraw consent for data processing at any time.

To exercise these rights, contact us at mail@tripwrip.com.

Cookies

Our website uses minimal cookies required for functionality (session management). We do not currently use advertising or tracking cookies. If this changes, we will update this policy and notify users.

Security

We take reasonable technical and organisational measures to protect your data. All data is transmitted over HTTPS. Sensitive application documents are stored in access-controlled cloud storage.